Hp scanner problems with windows 7

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Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

All forum topics Previous Topic Next Topic. New member. Message 1 of 4. HP Recommended. Product: HP Envy Operating System: Microsoft Windows 7 bit. The printer initiates scanning and then displays the following message: Scan Unsuccessful One or more of the following problems has prevented the scan from being completed: The connection to the computer has been lost.

The scan application on the computer is in use. An OCR application is not installed on the computer. Check the computer for more information. Tags 2. Of course I have checked that the settings of the parallel port are exactly the same in Windows 7 as in Vista, and have also already checked every conceivable trivial mistake that I could have committed. The scanner is not seen at all by Windows Did you read through the instructions at HP. Was this reply helpful?

Yes No. Sorry this didn't help. Thanks for your feedback. You can also configure the software to allow HP downloads and installations. Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point router.

Objects such as refrigerators or metal bookcases can interfere with wireless signals. Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.

Use the control panel menu to type an IP address that is valid for use on your local area network. The green link light should be steady, and the orange activity light should blink when the cable is connected. Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable Ethernet cables and phone cables look similar but are different sizes.

Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router. Use a different cable: Connect a different Ethernet cable. Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions. Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer. HP supports USB cables less than 3 m 9 ft 10 in in length. Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

However, select one of the following links to resolve common printing, connection, or scanning issues. Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac.

Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support , type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality.

HP Print and Scan Doctor detected missing printer software or problems that might be resolved by installing the latest software. If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems. Does your printer display a status of offline or printer offline and the printer does not print?